Honey Vixen FAQ'S

  1. How do I track my order?

       We provide a tracking tab on our website to keep up with tracking.

   2. When will my order ship?

      We usually ship out orders the next day unless we have an issue then we notify the customer.

   3. What is so special about our products? 

      Our products are made with a majority of natural products.

   4. Can I change or cancel my order?

      We allow orders to be canceled as long as your order has not been sent out yet.

   5. What are our available hours?

      We work M-S from 7 am to 8 pm. Sunday we still take orders but will not respond until late                  Sunday or early Monday morning.

   6. How can I reach customer service if I have a problem with my order?

      You can email us at the available email address 

   7. Do we ship internationally or only in the  U.S.?

      We ship only in the U.S. at this time.

   8. What products do we offer? Are you going to come up with any other products?

      We offer hair care products, body scrubs, body lotions, and hand soap.

   9. What if I’m missing an item from my order? What do I need to do?

      If you have an item missing please notify us and give us time to correct the situation after we have       verified you made a purchase for that order.

   10. How do I inform you of a change of address?

         You can send us an email so we both have verification of the change of address.

   11. What payment methods do we accept?

         We accept Visa, Mcard, Paypal, Discover, American Express, and a couple of others.

   12. Where are our products made?

         Our products are made in Texas and we purchase supplies in the U.S. only.

   13. What kind of shipping do we provide?

          The only shipping we provide at the moment is flat rate shipping.

   14. Can I contact you if I have a question about your products or anything pertaining to my order?

         Yes, we welcome any other questions you may have to assist us in sending your order out on time           and arriving on time within our control.

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